Working in a team of four my role was to support HSBC customers with the ‘Hexagon R’ software. This was a new software solution for the larger HSBC clients, it gave them the ability to perform everyday banking tasks from their own computer. I had to study software in detail and comprise step-by-step guides, manuals and procedures for the new product.

Common tasks were help clients use the software and troubleshooting any issues that they had. This required excellent communication skills and a great deal of patience! I really thrived in this role, as it was a challenge speaking to large profile companies such as Safeway, Sotheby’s and Nestle.