In my role I performed many tasks in the Operations department. Using HP3000 systems I had to ensure the completion of backups, job management, restores, file editing and prints. Another key function was manning the Helpdesk, supporting over 2,500 users across the UK.
A good knowledge of Microsoft Office and Windows were essential in order to support our PC users. I provided first line support, where PC & terminal installation & configuration, fault diagnosis and escalation. I enjoyed this aspect, as I feel comfortable talking to all users, from Weighbridge Clerks to Company Directors.